Terms & Conditions
1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
1.4 “Goods” means the articles that the Buyer agrees to buy from the Supplier;
1.5 “Services” means the services that the Buyer agrees to buy from the Supplier;
1.6 “Supplier” means my coco
1.7 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
1.8 “Website” means mycoco.life
2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.
2.6 Any complaints should be addressed to the Supplier’s address stated in clause 1.6.
3.1 All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.
3.3 Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.
3.4 International orders may be subject to customs inspections, delays and/or fees based on each country’s specific regulations. These are beyond our control and we are not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns cost. If the returns cost exceeds the product value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.
4. Price & Payment
4.1 The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.
4.5 In terms of recurring monthly subscriptions/memberships, orders will be processed on the second Sunday of each month and payment of the price plus VAT and delivery charges, if applicable, will be taken at that point.
4.6 Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.
5. Performance of Services
5.1 The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
6. Rights of Supplier
6.1 The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
6.2 The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.
6.3 The Supplier reserves the right to withdraw or suspend any promotion or offer code at any time.
6.4 The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.
7.1 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree to a new delivery date or receive a full refund.
7.2 The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.3 48 hour delivery is subject to availability of available delivery slots and postcode restrictions.
7.4 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.5 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
7.6 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
7.7 If the customer refuses a delivery for whatever reason, the parcel is automatically returned to the Supplier and a return delivery charge is applied to the Buyer.
7.8 Our couriers have permission to leave a package in a place they deem safe if the package cannot be signed for. This is however down to individual driver discretion and cannot be guaranteed.
8. Cancellation and Returns
8.1 The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days (with the exception of cases outlined in 8.2 and 8.3). The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
8.2 In the case of a pre-paid subscription/membership order that covers multiple monthly deliveries, the buyer may cancel the subscription/membership up to midnight on the day before the first monthly subscription is due to be despatched and a full refund will be issued. If cancellation is requested after this date then the amount to be refunded, if any, is at the Suppliers discretion.
8.3 In the case of a Trial Selection that leads into a recurring monthly subscription/membership order, the buyer may cancel the subscription/membership at any time and a full refund for products that have not yet been despatched will be issued. If, however, the Buyer exercises this right to cancel after 00:00 GMT on the day that the product is due to be despatched then the product will be not be eligible for refund and the delivery of goods will be honoured.
8.4 In the case of a recurring monthly subscription/membership order, the buyer may cancel the subscription/membership at any time and a full refund for products that have not yet been despatched will be issued. If, however, the Buyer exercises this right to cancel after 00:00 GMT on the day that the product is due to be despatched then the product will be not be eligible for refund and the delivery of goods will be honoured.
8.5 It is recommended that cancellation is made as early as possible. Cancellation can be requested by email, however cancellation requests made by email will only be processed during the normal working hours of the customer support team, and they are only valid once receipt of the cancellation request has been confirmed via email or telephone call by the my coco customer support team.
8.6 Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.
8.7 Goods to be returned must clearly show the order number obtained from the Supplier on the package.