Privacy Policy

This Privacy Policy explains how we use any personal information that we collect about you when you use the Site. Further details of how we use your information is set out below and in our Cookies Policy, all of which forms part of this Privacy Policy.

By using the Site, you consent to the collection, storage and use of your personal information as described below. If you do not agree to this Privacy Policy, please do not use the Site.

This Site is controlled by us from our offices in the United Kingdom (“UK”). Personal information collected from the Site is processed in accordance with the Data Protection Act 1998 (the “Act”), which regulates the processing of personal data in the UK. We are registered as a data controller in accordance with the Act and comply with UK data protection and privacy law.

If you choose to visit the Site from outside the UK, you do so at your own risk, with the understanding that personal information collected from the Site may be collected, stored and used in a country whose privacy laws may be different and less protective than those of your home country.

The Site is not directed to individuals under the age of 18, and we request that these individuals do not provide personal information through the Site.

When you use the Site (such as when registering as a member and/or purchasing products made available on the Site) we may ask you to provide us with personal information that identifies you personally (including “personal data” and “sensitive personal data”, as defined in the Act). This may include your name, postal address, email address, telephone number, fax number, gender, date of birth, skin type and any relevant skin complaints. From time to time, you may be asked to submit personal information in order to receive or use services on the Site or for the purposes further described in this Privacy Policy. By entering your details in the fields requested, you enable us to provide you with the services you select.

Whenever you provide such personal information, we will treat that information in accordance with this Privacy Policy.

We may also collect certain anonymous usage data, such as pages visited and services used within the Site. This information is not personally identifiable information and generally is not aggregated with your personal information. We generally use usage data to improve our services to you and to customise and enhance your experience of the Site.

We may use personal information collected from the Site to enable your efficient use of the services on the Site, as well as for marketing, promotions, research, analysis, product service and development. We may use your personal information to contact you by telephone, fax, email, SMS or otherwise in writing to inform you about our products.

We will not use your personal information for marketing or promotional purposes without having first obtained your consent to do so. In any further marketing or promotional communications we send to you, we will give you the opportunity to withdraw your consent to receiving such communications in the future.

We may also use your personal information for the purposes of:

  • processing and administering your registration as a Registered User;
  • performing any contracts concluded between you and us (including our Site Terms);
  • running competitions and other promotional events;
  • conducting surveys as to quality of services via the Site;
  • miscellaneous customer service correspondence (such as notifying you of changes to our services);
  • processing details of your personal interests and preferences submitted to us via the Site; and
  • processing details of your visits to the Site (including traffic data, location data and other communication data).

We reserve the right to monitor your account and records to check any complaint or allegation of abuse, infringement of third-party rights or any other unauthorised use of the Site.

We may disclose your personal information to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (whether based within or outside the European Economic Area).
We may also process your personal information to anonymise and aggregate it with other data and to disclose such anonymous and aggregate data to our affiliates and/or business partners.

Except as required or allowed by law or as set out in this Privacy Policy, we will not disclose or dispose of your personal information to any third party without your permission.

We may collect and process information about your computer, including (where available) your IP address, operating system and browser type, for system administration. This comprises statistical data about our users’ browsing actions and patterns, and does not identify any individual.

We may, however, link IP addresses to personal data (such as a user’s country) and/or non-personal data (such as a user’s access location or usage record) in order to enforce our Site Terms or other user contracts, and we may block certain IP addresses from accessing all or any part of the Site in the event of user abuse.

A “”cookie” is a small text file deposited on your computer’s hard drive when you access a website. We may use cookies to monitor your use of the Site and to customise your experience of it.

All information you provide to us is stored on secure servers hosted by us or third parties providing hosting, payment or other services for us.

The information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including any destination where the privacy laws of the country concerned may be different and less protective than those of EEA countries. It may also be processed by personnel operating outside the EEA who work for us or for one of our suppliers. Such personnel may be engaged in, among other things, the processing of your payment details (where applicable) and the provision of support services.

By submitting your personal information, you agree to this transfer, storing and processing.

We take every reasonable precaution to protect against the loss, misuse or alteration of your personal information and to ensure that it will be processed in accordance with this Privacy Policy. Any payment transactions will be encrypted. Where we have given you (or you have chosen) an account password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. You acknowledge and accept that others may intercept the personal information you provide to us, and that any such transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

One easy and important way to protect your personal information is to keep your account password confidential and to close your browser when you are away from your computer.

You can check and edit the personal information we hold about you at any time via the Site or by contacting us by email or post (details below).
The Site may contain links to other websites. We are not responsible and accept no liability for the privacy practices or content of such websites.
If, at any time, you wish us to stop using your personal information or to correct any factual inaccuracies, just contact us by email or post (details below). Be sure to state “opt-out” in the subject line, and to include your full name, registered user ID (if any) and email address in the message.
If you would like a copy of the personal information that we hold about you, we are entitled to charge you £10 (plus VAT) for providing you with this. Just contact us by email or post (details below). Be sure to state “Copy personal information” in the subject line, and to include your full name, registered user ID (if any) and email address in the message. If requested, we will use reasonable efforts to supply, correct or delete information about you on our files.

If you have any questions on this Privacy Policy or our use of your personal information, you can email us at

We keep our Privacy Policy under regular review, and we may at any time update or otherwise modify this Privacy Policy. We will notify you of any changes to our Privacy Policy by posting the modified Privacy Policy on the Site. You are encouraged to check the terms of our Privacy Policy whenever you visit the Site.

This Cookies Policy relates to our website at www.mycoco.lfe and any other websites and online services operated by us (collectively, the “Site”).
This Cookies Policy explains how we use cookies on the Site, and forms part of our Privacy Policy. By using the Site, you consent to such use in accordance with this Cookies Policy.

Cookies are widely used to allow websites to function efficiently. A “cookie” is a small text file that (depending on your browser settings) is deposited on the hard drive of your computer or mobile phone (each, a “device”) when you visit a website. The cookie may be sent back to that site when you visit again, and may then be used by the server to identify and track your use of the website.

There are two main types of cookies. A “session cookie” is a temporary cookie that only remains in the cookie file of your browser until you leave a website. A “persistent” cookie is a long-term cookie that will be stored by your browser until its set expiry date (unless you delete it before the expiry date).
In general, we use certain types of cookie:

  • to identify you and your location as you use the Site; (where applicable)
  • to help us authenticate you as a Registered User;
  • to customise and personalise your experience of the Site; and
  • to compile anonymous statistics about the use of the Site.

These cookies do not contain any information that, in itself, personally identifies you and do not provide us with access to the rest of your device. We may, however, associate the information contained in cookies with personal information that you have provided to us separately.

Please note that our business partners’ or other websites that may be accessible via the Site may also use cookies, over which we have no control. You should check the privacy and cookies policies posted on the relevant third-party websites for further information on such cookies (including details of how to reject or delete such cookies).

The Site also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how users use the Site. The information generated by Google’s cookies about your use of the Site (including your IP address) is anonymous and will be sent to Google and held on Google’s servers in the USA in accordance with Google’s privacy policy (available at Please note that Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

We may introduce further types of cookie from time to time to improve your experience of the Site. If we do so, we shall update the list above to note any further main cookies used on the Site.

If you require any further information on the cookies that we use, you can contact us as described in the How to contact us section below.
If you object to the use of cookies on the Site, most browsers can be configured to alert you to their use or to enable you to reject cookies. You can also delete cookies already stored on your device. To learn how to reject or delete cookies, we recommend that you consult the “Help” function of your internet browser or, for a mobile phone, your handset manual. Further information on rejection and deletion of cookies is provided on

If, however, you decide to disable or delete any cookies, some services or features on the Site (especially interactive features) may not work properly. Disabling or deleting cookies may also affect your ability to use other websites.

If you have any questions on this Cookies Policy or our use of cookies, you can email us at

We may at any time update or otherwise modify this Cookies Policy. We will notify you of any changes to our Cookies Policy by posting the modified Cookies Policy on the Site.